Patient Support Services

For the life of your product

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Maximizing Product Access and Patient Adherence

Gaining access to care can be a confusing, prolonged, multi-step process, entailing insurance research, financial assessment, back-and-forth communication and follow-up. Patients and healthcare providers look to companies’ support programs to assist each step of the way.

Whether you’re launching a new product or looking to transition to a new patient support provider, Covance’s Market Access team will partner with you to design and deliver differentiated support programs that coordinate services across all stakeholders to maximize product access and adherence.

The Expertise and Empathy to Deliver Success

1,800+ Patient Support Team Members

Team members are ready to empathetically provide patient-centric case management, provide insurance-related support services, assist with appeals, claims, and billing and coding inquiries.

24/7 Nursing and Adherence Support

Our 24/7 nursing and adherence experts support patients to start and stay on therapy. They are there to answer questions, provide clinical support and help patients feel comfortable with their medication decisions throughout their entire treatment journey.

Co-pay and Affordability Assistance

Our cost-sharing programs help connect qualified patients to your products more quickly and seamlessly with inventive, customized, and customer-friendly solutions, including PAP, co-pay and coverage navigation assistance.

On Demand Support from Field Reimbursement Experts

Our on demand field reimbursement team provides customers with on-site assistance with payer-related matters such as billing, pharmacy interactions, affordability and clinical education to ensure product access.

Non-Commercial Specialty Pharmacy

Covance Specialty Pharmacy distributes no-cost medication to patients. We operate various program types to provide prescription coordination and fulfillment to ensure patients receive therapy quickly.

Market Access Consultancy

Draw upon the deep bench strength of our Market Access Consultants who proactively monitor the reimbursement landscape and stay ahead of the ever-changing market and regulatory environment.
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Set Your Patient Support Program Apart

Pragmatic Technology and Automation That Delivers Efficiency and Program Flexibility

Covance employs robust, pragmatic technology and automation platforms designed to deliver efficiency, program-life flexibility and real-time data analytics that provide actionable program insights.

Mitigating Risk and Ensuring Business Continuity for Your Program

With multiple US call centers, we are well placed to provide you with the best talent and the ability to rapidly scale your program, whilst reducing the risk of interruption through unforeseen challenges.

Exceptional People, Structured Training, Compliance and Program Management

For more than 30 years, Covance has been honing its team hiring, training and management support. That means your brand benefits from exceptional talent, compliance and proven program management oversight.

Cost-Efficiencies Via a Unique Global Service Delivery Model

Covance delivers cost-efficiencies through its Global Service Delivery Model leveraging its own patient support staff in Covance offices around the world.

Prioritize Patient Convenience via Patient Service Centers

With access to LabCorp’s 1,750 nationwide Patient Service Centers, program-associated diagnostic testing is quickly integrated with maximum convenience, helping to drive patient access, adherence and safety monitoring.

Linking Patient Support Services to world class Pharmacovigilance

Integrate your program with Covance’s world-class global pharmacovigilance solution, driving patient safety and program compliance.
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Patient Support Programs – Designed Around You

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