Patient Support Programs

Our experienced reimbursement specialists educate customers about your product and resolve issues to avoid challenges with limited access. Here’s how:

  • Customer Contact Center – Connect your customers with our reimbursement specialists through a toll-free phone number and optional secure website. 
  • Case Coordination – Identify ways for patients to access your product and coordinate the interaction between patients, providers and pharmacies. 
  • Benefits Verification – Contact payers on behalf of your patients and providers to verify coverage and cost-sharing obligations for your products. 
  • Prior Authorization and Denials – Identify prior authorization requirements to smooth the process for patients and providers. Work with payers to identify denial reasons, obtain appeal information and facilitate the appeal process.
  • Market Access Field Team – Provide on-site assistance to health care professionals, working closely with your teams to support your customers with reimbursement or access needs.
Patient Access Programs at Covance