Field Services

Attaining product access for patients requires a multidimensional approach. Access success at the local and regional level may depend on effective customer and patient support throughout each patient’s journey.

Providing On-Site Assistance to Support Customers and Patients

Covance Market Access field-based teams partner with you to handle patient- specific cases, learn payer policy and nuances, solve access problems and deepen customer relationships by delivering the following services:

Field Reimbursement

  • Patient case consultation
  • Specialty pharmacy coordination
  • Mobile hub
  • 1:1 reimbursement support
  • Local payer expertise
  • Speaker programs

Clinical Education

  • Injection training
  • Disease state education
  • Clinical trial support

Payer and Customer Relations

  • Pre- and post-launch payer meetings
  • P&T advocacy
  • Coverage escalations
  • Contracts and education management
  • Presentation of economic models/messages and data tools

Providing customers with on-site, hands-on help with payer matters, billing, pharmacy interactions, affordability and other issues shows your commitment to ensuring product access. Turn to the experts at Covance Market Access to develop and deploy a customized field-based strategy to extend your reach to customers and ensure access.

Photo of two patients and a doctor in a meeting.
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