Patient Services and Provider Services
Working together, we will remove barriers, build relationships and gain insights as your product reaches the real world of patients and providers.
An Experienced Partner.
Better understand genuine customer needs and motivations
Remove access and adherence roadblocks in real time
Gather invaluable data-driven insights with our world-class technology platform
Their needs = Your needs.
Patients and providers will judge your product’s success. Helping them better navigate the every-changing health care landscape is your top priority. We help you listen, anticipate and respond.
Customer service depends upon the customer served.
Each patient experience can differ. Some face huge barriers to even pay for your product; others encounter adherence issues. Physicians, pharmacists, and nurses present other complicating factors. Our people help your people to efficiently solve issues on an individual basis.
Experienced people help your people.
Your product launch is more than a one-time event. It’s an ongoing loop of performance and evaluation. We focus on individual needs as a team and empower everyone with the right technology to reveal service patterns and anticipate problems before they happen. Our proactive approach presents the best opportunity to inform future strategy as your therapies evolve based on real life experiences.
Covance understands patient journeys and provider needs. You’ll collaborate with an integrated and well-trained team of service professionals who truly care about successful outcomes. Together, we deliver optimal customer experiences.