Help uninsured and underinsured patients gain access to your products.

Build relationships, provide support, and maintain a 360-degree view of your customers with InTeleCenter® Contact Center technology and Covance expertise in patient hotline services. Bi-coastal teams provide expansive coverage of your market and offer

• Convenient one-stop call triage for patients
• Knowledgeable and responsive contact center personnel
• Program metrics and outcomes, including analysis and recommendations
• Persistency and adherence programs
• Distribution directly to patients and providers
• Development of an indigent care program

Patient assistance programs track patient utilization of your product and modify your market access strategy as necessary to respond to changing trends.